At Yams Production, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
- Items that cannot be returned include:
- Gift cards
- Perishable goods (such as food, flowers, or plants)
- Personal care items (such as toothbrushes, cosmetics, etc.)
2. How to Initiate a Return
- To start a return, contact our customer service team at [sales@yamsproduction.com]. Please include your order number and the reason for the return.
- Once your return request is approved, you’ll receive a shipping label. Please send the item back within 7 days of receiving the label.
3. Refunds
- Once we receive your return, our team will inspect it. If the item is in its original condition, we will process your refund to your original payment method.
- Please note that it can take 5-10 business days for the refund to appear on your bank statement.
4. Exchanges
- If you need to exchange an item for a different size, color, or variant, please reach out to [sales@yamsproduction.com]. Exchanges are subject to product availability.
5. Shipping Costs
- Original shipping costs are non-refundable.
- If the return is due to our error (e.g., wrong item shipped or damaged product), we will cover the return shipping costs.
6. Non-returnable items certain products cannot be returned, such as:
- Custom or personalized products
- Final sale or clearance items
7. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue promptly.
If you have any questions or concerns about our return policy, feel free to reach out at
[sales@yamsproduction.com] or call [+1 785 269 0494].
